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Services
I aim to make life easier for you, your business, your employees, and your clients. Not sure where to start? See if one of the scenarios below resonate with you. When you're ready, feel free to reach out and talk to me.
​I'm starting a new business or project and want to make sure I have solid foundations to build on
Great! Clear documentation can organise your thoughts, leaving your mind clear to focus on your own clientele. I recommend a systems analysis to make sure your technical touchpoints are meeting your needs, mapping and streamlining your fundamental processes, Standard Operating Procedures and Roles and Responsibilities defined so you can scale your business during growth periods, and a UX / website review to get your point across to your clients clearly.
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I can work with you over a 3-, 6-, or 12-month period depending on your timeframes.
I want to prepare for the unexpected
Business Analysis can act as an insurance policy. What if you suddenly couldn't work for two months - would your business survive, or would all your hard work be wasted?
If your processes are clear (and not just in your head), you can hand over to someone else to pick up where you left off and keep everything running smoothly until you return. No loss of business, and your clients won't suffer in your absence.
I want to ensure my clients receive a consistent level of service from everyone in my business
By documenting processes and giving your staff Standard Operating Procedures to follow, all clients will receive the same high standard of service regardless of who in your company they deal with.
Employees no longer need to feel guilty about taking a holiday or sick leave when they know their colleagues have their back. Training new staff is a breeze, so you can continue to scale your business upwards.​
I want to make sure I'm running my business as efficiently as possible
A combination of systems analysis, UX review, and process mapping will identify redundant tasks, bottlenecks, duplication of effort, and any other opportunity to maximise efficiency. Make sure you're following good business practices by removing Single Points of Failure, encouraging Knowledge Transfer, and implementing a Single Source of Truth.
If you can save just 2 hours a week in administrative time, what will you do with the extra 2 weeks you've gained over the year?
